This privacy policy explains how Scrap My Car West Suffolk handles your personal information when you use our website or get in touch about a scrap car quote. It's written in plain English. If anything's unclear, just ask — our contact details are at the bottom.
1. Who we are
Scrap My Car West Suffolk is a local scrap car buying service operated from Bury St Edmunds, Suffolk. We cover the whole of West Suffolk: postcodes IP28–IP33, CO10, IP14 and CB8.
For data protection purposes, the data controller is Sam Jordan Cars Ltd (Companies House number 07787648), the company under which we trade.
2. What information we collect
When you request a quote through our website or by WhatsApp, we collect:
- Your name
- Your phone number
- Your email address
- Your postcode (so we can confirm we cover your area)
- Your vehicle's registration number, condition, and details
When you use the registration lookup feature on our website, we also receive basic vehicle details from the DVLA's free Vehicle Enquiry Service (make, year, fuel type, MOT and tax status). This is publicly available information.
If you complete a sale with us, we collect the additional information needed for that transaction: your full address (for collection), bank account details (for payment), and a copy of your signed Vehicle Purchase Invoice.
3. How we use your information
We use your information to:
- Provide you with a scrap car quote
- Arrange collection of the vehicle
- Pay you for the vehicle by bank transfer
- Notify the DVLA of the change of keeper
- Comply with our legal record-keeping obligations as a vehicle purchaser
We don't use your information for marketing. We don't send promotional emails. We don't sell or share your details with anyone else for their marketing purposes.
4. How long we keep your information
If you ask for a quote and we don't end up doing business, we delete your enquiry details after six months.
If you sell us a vehicle, we keep transaction records for six years. This is required because we're a UK limited company subject to HMRC record-keeping rules, and because vehicle ownership and DVLA notifications are matters where having the paper trail matters if questions come up later.
5. Who we share your information with
We share information with these third parties only when needed:
- The DVLA — when notifying them of the change of keeper after we buy your vehicle
- Authorised Treatment Facilities (ATFs) — for end-of-life vehicles, basic vehicle details to issue a Certificate of Destruction
- HMRC — basic transaction records, if and when required by tax law
- Our website service providers — Netlify (web hosting) and Formspree (lead form processing) handle data on our behalf under their own privacy policies. Both are GDPR-compliant.
6. Cookies and analytics
Our website uses minimal cookies. See our cookies policy for full details. The short version: we use Google Analytics to understand how the site is used in aggregate, and Google Ads conversion tracking when someone clicks through from a Google Ads ad. We don't use any tracking that identifies you personally.
7. Your rights
Under UK GDPR you have the right to:
- Ask what information we hold about you
- Have your information corrected if it's wrong
- Have your information deleted (subject to our legal record-keeping obligations for completed transactions)
- Withdraw consent for any processing based on consent
- Complain to the Information Commissioner's Office at ico.org.uk
To exercise any of these rights, just email us — contact details are below.
8. Contact us
For any data protection question, including data subject access requests:
Email: info@scrapmycarwestsuffolk.co.uk
WhatsApp: 07919 156653
Last updated: April 2026. We may update this policy from time to time. The current version is always at scrapmycarwestsuffolk.co.uk/privacy.